| The most common problems with
transferring files are caused by incorrect FTP settings. If
you are having file problems transferring your files using
FTP, check your settings for:
| Information |
Description |
| Host Name |
The location to which you will
publish your files. The host name is your domain
name, including your domain extension. For example,
sampledomain.com or sampledomain.net. If
your domain name has not been transferred yet (see
the Domain Name FAQ for more information),
you will need to use your temporary URL instead
of your domain name. You can find your temporary
URL by logging in to SiteControl. It is listed on
the SiteControl home page that displays when you
first sign on. |
| Host Directory
or Directory Path |
The directory that will hold
all of the files for your Web site. This is also
known as your "root" directory. Your Host
Directory will always be /www. For UNIX plans, the
directory path for the /www folder is: /home/[domainname]/www
Where [domainname] is the name of your domain
without the www prefix or the extension (.com, .net,
etc.). |
| User Name |
The user name for the account
you will be using to FTP files. You can FTP files
using your Master User account. If you have set
up an additional user account with FTP rights in
SiteControl, you can use that user name as well.
With UNIX plans, you will need to modify permissions
before users can use the FTP account to upload files.
Remember that your Master User name is not
the same as your SiteControl log in name. You cannot
use your SiteControl log in name (customer ID) to
FTP files. You can view a list of all your
user names and their account types on SiteControl's
Users/Passwords page. |
| Password |
The password associated with
your user name. You can reset and change passwords
for all your accounts on SiteControl's Users/Passwords
page. |
|
The following table lists and provides possible solutions
for other common file transfer problems.
| Problem |
Solution |
| I've been denied
access to my site. |
There are a number of reasons that
you may be unable to access your root directory via FTP.
Make sure that: - You are connected to the Internet.
- You are using the correct user name and password to
log on. - Your FTP client or Web-development application
is configured correctly. - You are using the correct host
name, user name and password. Remember that your Master
User name is not the same as your SiteControl Log In name
(Customer ID). If you have checked all of these
things and are still having difficulty connecting, contact
AdvancedNetworkHosts support at support@advancednetworkhosts.com
and inform them of the program you are using, the
settings and the exact error message you are receiving. |
| I type my domain
name in the browser but my home page is not showing up.
What's wrong? |
Make sure that your home page (the
page that you want to display first when someone types
your domain name in a browser) is named one of the following:
- index.htm - index.html - default.htm - default.html |
| When I type my
domain name in the browser, I get an "under construction"
page. |
When your account is first set up,
AdvancedNetworkHosts provides an under construction page. You need
to remove this default page and upload your own home page
named one of the following: - index.htm - index.html -
default.htm - default.html |
| My links are
not working. |
Make sure that you have specified
the correct path, especially if you are using subdirectories.
Your links should not refer to a physical location on
your computer's hard drive, such as the a: or c: drive.
You should also be sure that you are using the
correct file names and that you have uploaded all of the
referenced files to the correct directory. Remember
that in UNIX, file names are case-sensitive. file.htm
is not the same as File.htm. |
| My images are
not showing up. What is wrong? |
First you should verify that you
have uploaded all of the image files in binary format
and have placed them in the correct directory. If you
have done this, then the problem most likely has to do
with the path to the image file you used in your HTML
code (the src attribute of the <image> tag).
Remember that in UNIX, file names are case-sensitive.
Image.gif is not the same as image.gif. Finally,
check that the file name is correct and that you have
used the correct extension (typically .gif or .jpg). |
| Why aren't my
pages showing up? |
First, check that you have uploaded
your files to the correct location. You should put all
of your files in your /www directory. You should
also make sure that you have uploaded your files in the
correct mode. You should use the ASCII mode to upload
unformatted text files (such as HTML files) and binary
to upload image files and formatted text files, such as
Microsoft WordŽ documents. Finally, check your
file names. File names should not include spaces, special
characters or punctuation marks other than underscores
(file_name.htm) and the period between the file name and
the extension (filename.htm). In UNIX, file names are
case-sensitive (filename.htm is not the same as Filename.htm).
Also make sure you are using the correct extensions (.htm
or .html, for example). |
|
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